Boutiques, convenience stores, pharmacies, clothing shops, bookstores: all Quebec retail businesses with fewer than 20 employees must now have an OHS action plan.
Unloading deliveries, restocking, step ladders. Back and shoulder injuries are very common.
Customer aggression, armed robbery (convenience stores, jewellers). CNESST requires a written violence-prevention procedure.
Wet floors, loose mats, objects on the floor. Falls account for 20% of retail injuries.
Difficult customers, atypical hours, peak-season pace. Bill 42: mandatory harassment policy.
Retail-tailored questionnaire, auto-generated plan, CNESST PDF.
Start — free trialIf you have zero workers (employees or contractors), you are not subject. As soon as you have one employee (even part-time), the law applies.
Yes, prevention is the goal. Even without prior incidents, a workplace-violence risk assessment is mandatory for retail.
A worker designated by the employer, which can be a regular employee. They must complete CNESST-approved training within a year of designation.